F.A.Q
We ship all Aussie orders with Australia Post. Standard and Express Post delivery options are available.
Standard Shipping: $10 flat rate
Express Shipping: $15 flat rate
*Orders over $125 automatically qualify for FREE EXPRESS postage.
Shipping options and costs will be displayed at checkout before you pay.
Express: Usually 1–3 business days (metro areas are fastest)
Standard: Around 3–7 business days
Rural/remote: Can take longer, depending on where you live.
Yes. If Australia Post can get to it, so can we. That includes PO Boxes, Parcel Lockers, and most regional addresses.
If you’ve made a mistake, let us know straight away. Once your parcel has been dispatched, we can’t change the address.
Once your order is on the way, you’ll receive a tracking link by email. Or, use your tracking number directly on the Australia Post website.
Unfortunately, once your order has been delivered, your GOODMATES aren’t responsible for stolen or missing items. Make sure you check with neighbours, reception, or anyone else at your address first. If it’s still missing, contact Australia Post with your tracking number.
If your parcel comes back to us because of an incorrect address or it wasn’t collected in time, we’ll get in touch. Redelivery is available, but extra postage fees may apply.
You’ve got 30 days from your date of order to send items back to us.
Change of mind: Customer is to cover at their own expense.
Faulty or incorrect items: We’ll cover it.
- We aim to process all returns within 3–7 business days of receiving your return.
- Refunds may take up to 1 week to appear in your account, depending on your bank.
- Exchanges will be shipped out once your return is checked and approved.
- General sale: Yes, for exchange or store credit only.
- Final sale: Only if the product is faulty or incorrect.
If your item is faulty or doesn’t match what you ordered, email us with your order number and photos within 30 days. We’ll help you sort it out with a repair, replacement, refund, or credit.
No - you can only use one payment method per order (plus gift cards if you’ve got them).
No, you can check out as a guest. But creating an account makes it easier to track orders, save your details, and manage returns.
You can unsubscribe from marketing emails anytime using the link at the bottom of the email. Account notifications (like order updates) will still come through.
Contact our team with your order number and details. We’ll help sort it out.
Please contact us as soon as possible if a mistake was made with your order - but once an order has been dispatched, we can’t change or cancel it. If you’ve changed your mind, you’ll need to wait until it arrives and then lodge a return.
If your order hasn’t been dispatched yet, get in touch with us straight away. Once it’s shipped, you can request a redirection through the Australia Post app.
First, check your junk or spam folder. If it’s not there, reach out to our team and we’ll resend it.
Your order number is in your confirmation email. If you created an account, you can also find it under your Order History.
We’ve chosen not to use swing tags to cut down on unnecessary waste. Our products are ready to wear straight out of the box, and you’ll still have all the important details (size, care instructions, fabric info) printed on the inside label. Less waste, same quality.
Each product page includes a size guide and fit notes - please use this information to ensure you are purchasing the best size suited to your measurements and desired fit.
Yes. GoodMates partners with Better Packaging Co for our mailers. They’re made from Ocean Bound Plastic — plastic waste collected from areas at risk of ending up in the ocean. Because of this, you might notice small imperfections in the bags from time to time. That’s just the recycled material doing its job. Read more here.
Our products are machine washable - wash cold, avoid bleach, and line dry where possible to keep them looking fresh for longer. Always check the care label inside your garment.
